Season Tickets - Clusterf**k Edition 2013/14 · Yellow Fever Ngā Wana Kōwhai

vickmeist23

·

Trialist

22

·

110

·

about 11 years

After my pass fail, have got three emails, two yesterday - one from the head of marketing at the Nix, one from Ticketek, and one this morning from the club, I think they have dealt with this pretty well. Lets hope my new pass works on Dec 1!

Hi Robin,

As you may be aware, at our first game on Sunday 13 October, we
had some problems with a small number of Season Tickets not scanning properly
at Westpac Stadium. If you were affected by this problem, we sincerely
apologise for any inconvenience or distress this may have caused you.

We have identified that your Season Ticket card was printed in
the same batch that the 35 cards with this problem were part of.

You are receiving this email as a check to ensure that you were not affected on Sunday
by this problem. We believe that this is limited to only this small number of
people, however we do not want to miss anyone affected.

If you had trouble on Sunday and COULD NOT scan in using your Season
Ticket please contact us ASAP by phoning the Phoenix Hotline on 04 384 2457 or
emailing us at [email protected].
If you had no problem on Sunday, your card is not affected and you do not have
to do anything at all.

If you have already talked to us or Ticketek about your card
since the game, you do not need to do anything further, we will make further
contact with you shortly.

Please rest assured that if you were affected by this problem we
will do everything possible to ensure that we remedy this before the next game
at Westpac Stadium on 1 December.

Once again, we apologise for any inconvenience caused by this
problem and thank you for your patience.

Kind Regards

Wellington Phoenix

October 17, 2013 08:57

hlmphil

·

Starting XI

430

·

2.6K

·

over 16 years

vickmeist23 wrote:

After my pass fail, have got three emails, two yesterday - one from the head of marketing at the Nix, one from Ticketek, and one this morning from the club, I think they have dealt with this pretty well. Lets hope my new pass works on Dec 1!

Hi Robin,

As you may be aware, at our first game on Sunday 13 October, we
had some problems with a small number of Season Tickets not scanning properly
at Westpac Stadium. If you were affected by this problem, we sincerely
apologise for any inconvenience or distress this may have caused you.

We have identified that your Season Ticket card was printed in
the same batch that the 35 cards with this problem were part of.

You are receiving this email as a check to ensure that you were not affected on Sunday
by this problem. We believe that this is limited to only this small number of
people, however we do not want to miss anyone affected.

If you had trouble on Sunday and COULD NOT scan in using your Season
Ticket please contact us ASAP by phoning the Phoenix Hotline on 04 384 2457 or
emailing us at [email protected].
If you had no problem on Sunday, your card is not affected and you do not have
to do anything at all.

If you have already talked to us or Ticketek about your card
since the game, you do not need to do anything further, we will make further
contact with you shortly.

Please rest assured that if you were affected by this problem we
will do everything possible to ensure that we remedy this before the next game
at Westpac Stadium on 1 December.

Once again, we apologise for any inconvenience caused by this
problem and thank you for your patience.

Kind Regards

Wellington Phoenix

Got the same email, but ours both worked fine.

P.S. Loved the $10 stadium parking for STHs. Using that again!

October 17, 2013 09:30

Smoodiver

a.k.a AJ13

520

·

1.5K

·

over 14 years

hlmphil wrote:

vickmeist23 wrote:

After my pass fail, have got three emails, two yesterday - one from the head of marketing at the Nix, one from Ticketek, and one this morning from the club, I think they have dealt with this pretty well. Lets hope my new pass works on Dec 1!

Hi Robin,

As you may be aware, at our first game on Sunday 13 October, we
had some problems with a small number of Season Tickets not scanning properly
at Westpac Stadium. If you were affected by this problem, we sincerely
apologise for any inconvenience or distress this may have caused you.

We have identified that your Season Ticket card was printed in
the same batch that the 35 cards with this problem were part of.

You are receiving this email as a check to ensure that you were not affected on Sunday
by this problem. We believe that this is limited to only this small number of
people, however we do not want to miss anyone affected.

If you had trouble on Sunday and COULD NOT scan in using your Season
Ticket please contact us ASAP by phoning the Phoenix Hotline on 04 384 2457 or
emailing us at [email protected].
If you had no problem on Sunday, your card is not affected and you do not have
to do anything at all.

If you have already talked to us or Ticketek about your card
since the game, you do not need to do anything further, we will make further
contact with you shortly.

Please rest assured that if you were affected by this problem we
will do everything possible to ensure that we remedy this before the next game
at Westpac Stadium on 1 December.

Once again, we apologise for any inconvenience caused by this
problem and thank you for your patience.

Kind Regards

Wellington Phoenix

Got the same email, but ours both worked fine.

P.S. Loved the $10 stadium parking for STHs. Using that again!

Seeing as Season holders and members were offered preferential sales for the AWs, I wonder if they will extend the $10 parking for the Mexico game ?? Might have to send some emails to NZF. Though it may be wise not to drive in as if we get through, I don't think I'll be fit to drive home that night ...

October 17, 2013 10:22

LG

Legend

5.7K

·

23K

·

almost 17 years

The $10 Stadium Parking has been long overdue and a very welcome response to requests.

October 17, 2013 10:38

Gooner 4 Life

Marquee

1.6K

·

5.2K

·

over 16 years

Just got my season ticket back from Ticketek as mine was one of the ones in the batch that they thought may have been affected. They asked me to send it to them so they could test it. Turns out it is ok so they have sent it back. Considering I never went to the first game so its been sitting in my drawer unused and in new condition, it now looks like it has spent the last month on the floor of the Ticketek office where everyone has walked over it and scuffed it as much as they could. It also has a load of sticky gunk on the back. Nice

November 19, 2013 14:04

Gooner 4 Life

Marquee

1.6K

·

5.2K

·

over 16 years

I've received a number of e-mails from the club saying that people with affected season tickets were having new ones sent out and the old ones would be cancelled. They were supposed to have been sent by last weekend against Brisbane. I haven't received a new ticket yet and used mine last week for the Brisbane game and it worked fine. Has anyone received a new ticket yet? Latest e-mail makes offer of a $20 food and drink voucher to be used in the Deloitte lounge as an apology.

December 20, 2013 19:05